Terms and Conditions of Sale

These terms apply to all sales of goods by XTERIORA ("we") to business customers (the "Buyer") through xteriora.com, by quotation or by invoice. Contact: [email protected].

1. Business customers only

1.1. We sell only to registered companies. The Buyer provides its company name when ordering.

2. Orders and quotations

2.1. An order placed on the website is a request for a quotation. No payment is taken online.

2.2. We reply within 3 working days with a quotation that confirms availability, the final amount and the lead time.

2.3. The prices in a quotation are fixed for 7 days. After 7 days we may update the quotation.

2.4. Goods are sold in full boxes, packs or bars only, as stated on the product page.

3. Prices

3.1. Prices are in EUR and exclude VAT.

3.2. Wholesale prices are available to approved business customers after registration. The minimum export order is 5,000 € at wholesale prices.

3.3. The price that applies is the price in the quotation or invoice.

4. VAT, duties and import

4.1. Export invoices are issued with 0% VAT. Import VAT in the country of destination is paid by the Buyer.

4.2. Import duties, including any anti-dumping duties, and all import formalities in the country of destination are the Buyer's responsibility.

4.3. The country of origin of the goods is stated in the commercial documents. A certificate of origin is available on request.

5. Payment

5.1. 100% prepayment by bank transfer in EUR, against our pro-forma invoice. Bank details are stated on the invoice.

5.2. All bank charges are paid by the Buyer: the full invoice amount must reach our account.

5.3. The goods are reserved and released for collection after full payment has been received.

6. Delivery and documents

6.1. Delivery terms: FCA Chișinău (Incoterms® 2020). The Buyer's carrier or forwarder collects the goods from our warehouse in Chișinău. We do not arrange transport.

6.2. Under FCA at our premises, delivery takes place and risk passes to the Buyer when the goods are loaded on the means of transport provided by the Buyer.

6.3. We arrange export customs clearance in Moldova at our cost.

6.4. The lead time is confirmed in the quotation.

6.5. With the shipment we issue the commercial invoice, the packing list and the CMR.

7. Inspection and claims

7.1. The Buyer or its carrier checks the number of packages and any visible damage when the goods are loaded and notes any discrepancy on the CMR.

8. Warranty

8.1. The goods are building components without a shelf life; no warranty period applies.

9. Returns and cancellation

9.1. Returns and cancellations are possible only by written agreement with us, case by case.

10. Governing law and disputes

10.1. These terms and all sales are governed by the law of the Republic of Moldova.

10.2. Disputes are settled by the competent courts of the Republic of Moldova.

11. Language

11.1. These terms may be published in several languages. If versions differ, the English version prevails.